Privacy Policy
Last updated: April 2026
1. Introduction
This Privacy Policy explains how MV Test Solutions Ltd (trading as ‘AGN Hire’), referred to as “we”, “us” or “our”, collects, uses, stores, shares and protects your personal data when you visit our website at www.agnhire.com (the “Website”), contact us, or use our equipment hire services.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Please read this policy carefully. By using our Website or services, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller
The data controller responsible for your personal data is:
- Company: MV Test Solutions Ltd (trading as AGN Hire)
- Registered office: First Floor, 10 College Road, Harrow, United Kingdom, HA1 1BE
- Email: info@agnhire.com
- Telephone: 020 8242 6325
- Website: www.agnhire.com
- ICO registration reference: ZC041502
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us using the details above.
3. What Personal Data We Collect
We may collect the following categories of personal data:
3.1 Information You Provide to Us
- Identity data: your name (first name and surname)
- Contact data: email address, telephone number, postal address and/or postcode
- Enquiry and order data: details of your hire request, equipment selected, delivery preferences, hire duration, and any additional information you provide in the quote form or by email/telephone
- Payment data: bank details or payment card information where payment is made directly (we do not store full card numbers on our systems)
- Identification data: pre-contractual identification documents (such as a driving licence or passport) that you may be asked to provide so that we can verify your identity and safeguard against fraud and criminal activity
- Correspondence data: any communications you send to us including emails, form submissions, and messages
- Social media data: any information you make publicly available when you interact with us on social media platforms, including posts, comments, and messages you send us via social media
3.2 Information We Collect Automatically
- Technical data: IP address, browser type and version, operating system, device type, screen resolution, and time zone setting
- Usage data: pages visited, time spent on each page, referring website/domain, click-through data, and browsing patterns on our Website
- Clickstream data: a record of the web pages you visited and the order you viewed them in on each visit to our Website, including any actions you take on each page
- Cookie data: information collected through cookies and similar technologies (see Section 10 below)
This information is collected primarily from you as information voluntarily provided to us, but we may also collect it where lawful to do so from (and combine it with information from) public sources, third-party service providers, and other lawful means.
3.3 Information From Third Parties
We may receive personal data about you from third parties, including:
- Delivery and logistics partners confirming delivery details
- Payment processors confirming transaction status
- Publicly available sources (e.g. Companies House) for business customers
4. How We Use Your Personal Data
We use your personal data for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Responding to your enquiries and providing quotes | Legitimate interest / Pre-contractual steps |
| Processing and fulfilling hire agreements (delivery, collection, invoicing) | Performance of a contract |
| Managing your account and customer relationship | Performance of a contract / Legitimate interest |
| Sending service-related communications (order confirmations, delivery updates, collection reminders) | Performance of a contract |
| Sending marketing communications about our services | Consent (you may withdraw at any time) |
| Improving our Website, services, and customer experience | Legitimate interest |
| Website analytics and performance monitoring | Legitimate interest / Consent (for non-essential cookies) |
| Fraud prevention and security | Legitimate interest |
| Complying with legal and regulatory obligations | Legal obligation |
Where we rely on legitimate interest as the legal basis, we have carried out a balancing assessment to ensure that our interests do not override your fundamental rights and freedoms.
5. Who We Share Your Data With
We do not sell, rent or trade your personal data to any third party. We may share your data with the following categories of recipients where necessary:
- Delivery and logistics partners: to arrange delivery and collection of hire equipment at your specified address
- Form processing services: we use Formcarry to securely process quote form submissions. Data is transmitted over encrypted connections and processed in accordance with Formcarry’s privacy policy
- Payment processors: to process payments securely. We do not have access to your full payment card details
- Website hosting and infrastructure providers: to host and maintain our Website
- Analytics providers: to help us understand how visitors use our Website (data is anonymised or pseudonymised where possible)
- Professional advisers: including accountants, auditors, and legal advisers where necessary for the operation of our business
- Insurers and insurance brokers: where required in order for us to obtain insurance against risks we face in running our business, or to administer claims. They may retain this information for the purpose of ongoing risk assessment, insurance broking and underwriting services
- Law enforcement or regulatory authorities: where we are required to do so by law, regulation, court order, or governmental request
- Business transfers: in connection with any actual or proposed restructuring, merger, acquisition, sale, or transfer of all or part of our business or assets, the receiving party may receive your personal data as part of the transaction
All third-party service providers are required to take appropriate security measures to protect your personal data and are only permitted to process your data for specified purposes in accordance with our instructions.
6. International Transfers
Your personal data is primarily processed within the United Kingdom and the European Economic Area (EEA). Where we transfer data outside the UK/EEA (for example, if a third-party service provider has servers located overseas), we ensure that appropriate safeguards are in place, such as:
- Standard contractual clauses approved by the UK Information Commissioner’s Office (ICO)
- An adequacy decision by the UK Secretary of State
- Binding corporate rules of the recipient organisation
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Our general retention periods are:
- Enquiry data (no hire agreement): up to 24 months after your last interaction with us
- Customer data (hire agreement): for the duration of the contract and up to 6 years after the end of the hire period (in line with the Limitation Act 1980)
- Financial and tax records: up to 7 years as required by HMRC
- Website analytics data: up to 26 months (anonymised)
- Marketing consent records: for as long as consent remains valid, plus 12 months after withdrawal
When your data is no longer required, it will be securely deleted or anonymised so that it can no longer be associated with you.
8. Data Security
We take the security of your personal data seriously and have implemented appropriate technical and organisational measures to protect it, including:
- Encryption of data in transit using TLS/SSL
- Secure access controls and authentication for all systems containing personal data
- Regular review and testing of our security measures
- Limiting access to personal data to authorised personnel on a need-to-know basis
- Secure disposal of data that is no longer required
Whilst we take all reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you and the ICO of any breach as required under UK GDPR.
9. Your Rights Under UK GDPR
Under the UK General Data Protection Regulation, you have the following rights in relation to your personal data. We reserve the right not to comply with any requests we receive where we may lawfully do so, for example if we reasonably believe a request to be malicious or vexatious, technically very onerous, or could be to the detriment of the rights of others. In order to protect the person who is the subject of the access request, we will ask you to prove your identity before providing any information.
- Right of access: you can request a copy of the personal data we hold about you (a “Subject Access Request”)
- Right to rectification: you can request that we correct any inaccurate or incomplete data
- Right to erasure: you can request that we delete your personal data (the “right to be forgotten”) in the following circumstances: the information is no longer necessary for the purposes for which we collected it; we need your consent to use it and you withdraw that consent; you object to our use of your information and there are no overriding legitimate grounds; we have used your information unlawfully; or deletion is required to comply with a legal obligation
- Right to restrict processing: you can request that we limit the way we use your data where: you contest the accuracy of the information (while we verify it); we have used your information unlawfully but you prefer restriction over deletion; we no longer need the information but you need it for a legal claim; or you have objected to our use and we are verifying whether our legitimate grounds override your rights
- Right to data portability: you can request that we transfer the data you have provided to us to another organisation, or directly to you, in a structured, commonly used, machine-readable format, under certain conditions
- Right to object: you can object to processing based on legitimate interest or for direct marketing purposes
- Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal
- Rights related to automated decision-making: you have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects. We do not currently carry out automated decision-making
To exercise any of these rights, please contact us at info@agnhire.com. We will respond to your request within one month. In certain circumstances, we may extend this by a further two months, in which case we will inform you within the initial one-month period.
There is no fee for exercising your rights, although we may charge a reasonable administrative fee if a request is manifestly unfounded or excessive.
9.1 Keeping Your Information Accurate
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Your assistance with this is appreciated and helps us avoid errors and misunderstanding.
10. Cookies
10.1 What Are Cookies?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work efficiently and to provide information to website owners.
10.2 Cookies We Use
| Type | Purpose | Legal Basis |
|---|---|---|
| Strictly Necessary | Essential for the Website to function correctly (e.g. security, load balancing) | Legitimate interest |
| Analytics | Help us understand how visitors use our Website so we can improve it | Consent |
| Functional | Remember your preferences and settings (e.g. cookie consent choice) | Consent |
We do not use advertising or tracking cookies.
10.3 Managing Cookies
You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Website. Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Block all cookies from being set
- Delete all cookies when you close your browser
11. Third-Party Links
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to read the privacy policy of every website you visit.
12. Children’s Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe that we have inadvertently collected data from a child, please contact us immediately at info@agnhire.com and we will take steps to delete it.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.
Where changes are significant, we will make reasonable efforts to notify you (for example, by email if we hold your contact details and you are an existing customer).
14. Complaints
If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK’s supervisory authority:
- Information Commissioner’s Office (ICO)
- Website: ico.org.uk
- Telephone: 0303 123 1113
We would, however, appreciate the opportunity to address your concerns before you approach the ICO, so please contact us in the first instance at info@agnhire.com.
15. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have any concerns about how your data is being processed, please contact us:
- Company: MV Test Solutions Ltd (trading as AGN Hire)
- Registered office: First Floor, 10 College Road, Harrow, United Kingdom, HA1 1BE
- Email: info@agnhire.com
- Telephone: 020 8242 6325